FAQs

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: - United-States: 5-9 days - Canada: 5-13 days - Australia: 5-15 days - France: 4-13 days - UK: 3-12 days - Germany: 5-17 days
We currently ship in the World Wide. For shipping issue, please reach out to our support through our help desk.
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the help desk.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.
You can purchase on our website using a secure paypal with debit or credit card. You can chose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange request If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
Returns are confirmed within 30 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 30 days of our services accepting your return.
We do accept returns in respect to the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 30 days of the return or exchange request To ask for a return, please contact our support using our help desk.
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.